Call anytime
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What is non-emergency medical transportation?
Non-emergency medical transportation (NEMT) is a benefit that ensures people without access to transportation can travel to necessary health care appointments. This important service helps manage the health of community members and prevents them from requiring far more expensive forms of care, such as hospitalizations or institutionalization, that would likely result if they missed their appointments.
Hospitals, Skilled Nursing Facilities, Hospices, Rehabilitation Centers, and In-Home Care Services use non-emergency transport to transfer patients, as a safe, cost effective method to transport their residents and patients. The expense of utilizing an Ambulance is significant and unwarranted unless the individual requires life-saving services while in transport.
We can not transport to events, this is only for medical, rehab Centers, Hospitals, Skilled Nursing Facilities, Hospices, in home care services use our non emergency transport services -
Do you offer door-through-door services for medical appointments?
We transport in Indiana
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Do you provide transportation to things other than doctor appointments?
Yes. For wheelchair passengers, we offer special event transportation such as to family outings, dinners, weddings, graduations, etc.
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Do you allow family members or caregivers to ride along to an appointment?
Yes. We encourage but do not require a family member to travel with any passengers. Please note, there is no charge for additional passenger(s).
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How long do I usually have to wait to be picked up after appointments?
Drivers are either there waiting for passengers in route for return pick-ups. The average weight times for return trips are 15 – 30 minutes.
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Are your drivers first-aid certified and trained in CPR?
All of our drivers undergo trainings such as CPR and first aid, HIPAA, patient and elder sensitivity, wheelchair securement as well as defensive driving.
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Are drivers drug tested?
Yes. All drivers are required to complete pre-employment screenings. Driving can turn dangerous rather quickly, that’s why we take every precaution possible to hire the safest drivers. All employees are subject to random drug testing.
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Why is medical transportation important?
When individuals can't consistently get to their medical appointments, their health can decline, leading to gaps in care and an increased likelihood of costly hospital visits or intensive treatments. Reliable transportation helps prevent this by ensuring timely access to necessary care.
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Do you offer long distance non-emergency medical transportation?
Yes! We offer both local and long-distance transportation. We are more than happy to take you anywhere in Indiana.
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Can I travel in my own wheelchair?
Yes, we customize our transports to meet your needs. You can use your own manual or electric wheelchair, in addition to bringing one or both along.
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Can you transport a patient using oxygen?
Yes, transportation for patients using oxygen is performed in compliance with Indiana Law.
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How far in advance do we have to call to schedule transportation?
For best availability, please make requests at least 48 hours in advance. However, we will attempt to accommodate any on demand trip. If we are unable to accommodate a trip we will work with you to help find other transportation.
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Can I hire you privately? If so, what forms of payment do you accept?
Yes we accept Medicaid and private pay
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Does Medicaid cover this service?
A Stellar Plus Transport Team is not a Medicaid or Medicare provider and does NOT accept any other form of private insurance reimbursement.
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What is NEMT?
Non-Emergency Medical Transportation (NEMT) provides safe, reliable rides for individuals who need help getting to medical appointments, treatments, or healthcare services but don’t require emergency care. It's a vital support service for seniors, patients with disabilities, and those without access to personal transportation.
We specialize in non-emergency medical transportation services.
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